Privacy Policy

Doval, as represented by Christophe Van den Eynde, F. Van Hoeymissenstraat 15, B-9451 Haaltert, is committed to safeguarding the privacy of our website visitors; in this privacy notice we explain how we will treat your personal information. By continuing to browse on this site, you agree and consent to the terms of this policy. You can revoke this consent at any time.

Collecting personal information

We may collect store and use the following kinds of personal information:

  • Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;
  • Information that you provide to us when contacting us through our website including your email address;
  • Information that you provide when completing the contact form on our website including but not limited to your name, address, phone number, e-mail address, house specifications, language, home situation;
  • Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address;
  • Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use;
  • Information relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into through our website including your name, address, telephone number, email address and card details;
  • Information that you post to our website for publication on the internet including your user name and the content of your posts;
  • Information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication;
  • Any other personal information that you choose to send to us;

All obtained information is in line with the Data Minimisation principle.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using Personal Information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:

  • Administer our website and business;
  • Personalise our website for you;
  • Enable your use of the services available on our website;
  • Supply you with services purchased through our website;
  • Send statements, invoices and payment reminders to you, and collect payments from you;
  • Send you marketing commercial communications;
  • Send you email notifications that you have specifically requested;
  • Send you our email newsletter; if you have requested it you can inform us at any time if you no longer require the newsletter;
  • Provide third parties with statistical information about our users but those third parties will not be able to identify any individual user from that information;
  • Deal with enquiries and complaints made by or about you relating to our website;
  • Keep our website secure and prevent fraud;
  • Verify compliance with the terms and conditions governing the use of our website.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy and the services we provide through our website.

We may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;
  • to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling;
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any European countries to enable us to use the information in accordance with this policy.

Personal information that you publish on our website or submit for publication on our website may be available, via the Internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to the transfers of personal information described in this Section.

We may employ third party companies and individuals to facilitate our service, to provide the service on our behalf, to perform Site-related services (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Site’s features) or to assist us in analyzing how the Site and service are used. These third parties have access to your Personal Data only for purposes of performing these tasks on our behalf.

Doval may sell, transfer or otherwise share some or all its assets, which may include your Personal Data, in connection with a merger, acquisition, reorganization or sale of assets of DOVAL or parts of it, or in the event of bankruptcy.

Retaining personal information

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section, we will retain documents including electronic documents containing personal data:

  • to the extent that we are required to do so by law;
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk.

Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers of our digital partners.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Hyperlinks:
http://bouwen.startpagina.be
https://verwarming.start.be
http://www.loodgieter-info.be
http://bouwen.uwpagina.nl
http://centrale-verwarming.uwpagina.nl
http://sanitair.expertpagina.be
http://verwarming.expertpagina.nl
http://verwarming.links.nl
http://bouwen.links.nl
http://verwarmingen.tipjes.nl
https://www.speeddating.vlaanderen
http://verwarming.webgidsje.nl
http://verwarming.vinddirect.nl
http://bouwen-huis.vinddirect.nl
http://verwarming.expertpagina.be
http://huis-verbouwen.tipjes.nl
http://verwarming.favos.nl
http://warmtepomp.zoekvinden.nl
https://verwarming.slimmestart.nl
http://warmtepomp.start-links.nl
http://centraleverwarming.startplezier.nl
http://verwarmen.startbewijs.nl
http://verwarming.startbewijs.nl
http://verwarming.allepaginas.nl
https://verwarmingprijs.be

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Cookies

On this website, we use cookies. Cookies are text files containing small amounts of data sent from the pages of this website and downloaded by your browser to your hard disk. Cookies are then sent back to the originating website with each subsequent visit.

By continuing to browse on this site, you agree and consent to the use of third-party cookies on our site. You can revoke this consent at any time.

Information on activation, deactivation, and removal of cookies is found in the instructions and/or the help function in your browser.

Google Search Console

By visiting our website, a cookie from the American company Google is placed on your computer as part of their “Google Search Console” service. We use this service to retain and obtain information on the performance of our website. Google may be forced by law to supply information to third parties, or third parties may process the information on Google’s behalf. That is outside of our control. We don’t allow Google to use the obtained information on analytics for other services of the Google company. We make sure that the information, which is being collected by Google, is rendered as anonymously as possible. Your IP-address will by no means be provided. The information is transferred and saved to Google servers in the United States. Google states it will adhere to the Safe Harbor principles, and is associated with the Safe Harbor program of the US Department of Commerce. This ensures an adequate level of protection when processing any personal information.

Social media buttons

Our website contains buttons to promote (“like”) or share (“tweet”) web pages on social networks. The way these buttons work is via small pieces of code provided by the social media platforms themselves, which are used to place cookies. This is outside of our control. Please read the privacy statements provided by Facebook, Twitter, LinkedIn, and Google (which are subject to regular changes) to find out how they process your (personal) information obtained by using these cookies. The information they collect renders individuals as anonymously as possible. It is transferred to Twitter, Facebook, Google+, and LinkedIn, and saved on servers in the United States. LinkedIn, Twitter, Facebook, and Google+ state they will adhere to the Safe Harbor principles, and are associated with the Safe Harbor program of the US Department of Commerce. This ensures an adequate level of protection when processing any personal information.

Our details

This website is owned and operated by Doval. We are registered in Belgium under registration number BTW BE 0700.709.390 and we operate from our principal place of business at Ferdinand Van Hoeymissenstraat 15, B-9451 Haaltert, Kingdom of Belgium.

You can contact us via our contact page, by mail (info@doval.be) or by writing us at our business address).